Privacy Policy

1. Guests and Accounts

You can use Sync Player as a guest, without an account. The app creates a random user ID for your installation and gives you a nickname and avatar, which you can change.

Signing in with Apple or Google is optional. Some features, such as group chats and using Premium on all your devices, need an account. We never ask for or store a password.

2. Information We Collect

• Account information (only if you sign in): your email address, an identifier for your Apple or Google account and, depending on the provider, your name. With Apple's "Hide My Email", we receive a private relay address instead.
• Profile: your nickname and avatar, which is either generated or a photo you upload.
• Friends: your friend code, your friends list, and friend requests you send or receive, including any message you add.
• Messages and content: what you send in rooms, direct chats and group chats, such as messages, photos, stickers, GIFs and reactions, plus group names and photos, and the videos and subtitles you add to a room.
• Activity status: whether you are online, when you were last active and what you are watching, if you choose to show them to friends.
• Voice chat audio is relayed in real time and is never recorded or stored.
• Devices: a push notification token for each device, with its platform, app language and notification setting.
• Safety: reports you make (including the reported content), and the users you block.
• Purchases: your Premium purchases, subscription status and any Premium gifts you send or receive. Payments are handled by Apple or Google; we never receive your card details.
• Google Drive and Dropbox: access only to the files you pick (see Section 4).
• Advertising and analytics: approximate location from your IP address, device and advertising identifiers, how you use the app, the ads you see, and crash and performance data.

Streaming services such as YouTube, Netflix, Disney+, Prime Video and VK Video play in an in-app browser. You sign in with them directly, and your login details stay on your device. Videos from your device are never uploaded.

3. How We Use Information

• To run rooms, keep playback in sync, and provide chat, voice chat, friends, group chats and invites.
• To send notifications about invites, friend requests and new messages.
• To keep your account, profile and Premium the same across your devices, and to deliver gifts.
• To play the Google Drive and Dropbox files you choose.
• To keep the Service safe: review reports, enforce our Terms of Service and prevent abuse.
• To show ads to users without Premium, and to measure and improve the app.
• To respond when you contact us.

Where you have given permission (for example through Apple's App Tracking Transparency prompt or the consent form shown in some regions), advertising data may be used for personalized ads and to track you across apps and websites of other companies.

4. Google Drive

If you connect Google Drive, Sync Player can access only the files you pick in Google's file picker. We store an access token on our servers so the app can play those files later. When you play a Drive file in a room with others, the app changes that file's sharing setting to "Anyone with the link can view" so the others can stream it, and explains this before it happens. We do not access, read or modify any other files in your Google Drive, and we do not store the contents of your files.

Sync Player's use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. We use it only to provide these features, never for advertising.

5. What Other Users Can See

• People in a room, your friends and the members of your groups can see your nickname and avatar, and what you send there.
• Friends can see your activity status, unless you turn it off in Settings.
• Someone you share your friend or group invite link with can see your nickname and avatar.
• Watching together in a private room adds the people there as your friends. You can remove or block a friend at any time.

6. Sharing

We do not sell or rent your personal data. We share information only with providers that run parts of the Service for us:

• Cloudflare: our servers, data storage and the voice chat relay.
• Google Firebase: sign-in, push notifications, analytics and crash reporting.
• RevenueCat: managing purchases, subscriptions and gifts.
• Apple and Google: sign-in, purchases and notification delivery.
• KLIPY: GIF search. Your searches and IP address reach KLIPY when you use the GIF tab.
• Advertising partners, such as Google AdMob, which use data as described in their own privacy policies.

We may also disclose information if the law requires it, or to protect the rights and safety of our users or of the Service.

7. Data Retention

• Rooms, with their chat and playlist, are deleted automatically within about a day.
• Direct and group chat messages and photos are deleted from our servers 7 days after they are sent. Your chat history stays on your device, and on the devices of the people you chatted with, until it is cleared there.
• A group chat nobody has used for 180 days is deleted.
• Other account data, including your profile and friends list, is deleted after 180 days of not being used.
• Reports and moderation records are kept as long as needed to keep the Service safe.
• Analytics, crash and advertising data are kept by our partners under their own policies.

8. Deleting Your Account

You can delete your account at any time in the app: Settings → Account → Manage account → Delete account.

This deletes your account, profile, friends list and friend code, removes you from your group chats, and disconnects Google Drive. If you signed in with Apple, it also revokes Sync Player's access to your Apple ID.

It does not delete messages you already sent (they remain until removed as described in Section 7), reports and moderation records, or gift records others still rely on. It does not cancel a store subscription. Cancel it in your App Store or Google Play subscription settings.

If you can't use the app, email [email protected] from the email address linked to your account (or the address Apple forwards to) and we will delete it.

9. Your Choices and Rights

• Use the app as a guest, or sign out at any time.
• Hide your online status or what you are watching, and choose whether friends can add you to groups, in Settings.
• Remove or block friends, leave groups, and delete messages you sent.
• Turn notifications off in your device settings.
• Change your tracking choice on iOS in Settings → Privacy & Security → Tracking, or reset your advertising ID on Android. Where a consent form is shown, change your choices under Settings → Privacy Options in the app.
• Revoke Google Drive access in your Google Account permissions.

Depending on where you live, you may have the right to access, correct or delete your personal information, or to object to how we use it. Contact us at [email protected]. For how Google uses data from apps that show its ads, see How Google uses information from sites or apps.

10. Security and Storage

Our providers may process information in Australia, the United States and other countries. We use industry-standard measures to protect it, but no method of transmission or storage is completely secure.

11. Children's Privacy

The Service is not directed to children under 13, or the minimum age required in your country, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy. Changes will be posted on this page with an updated date.

13. Contact Us

Questions about this Privacy Policy: [email protected]